That’s up to you. If you are computer savy, you may be able to get by without support. If you do and there is a time you need to call us, we have a firm phone charge of $125 for each call. The implication is we want you to be on support. Annual support charges pay for people to be on call and for developers to continue the evolution of our products. This is very important, if you decide at a later date you want to buy standard or premium support, you can only come back in by paying 1 years support. After 1 year, you can go on a month to month basis.
Standard support allows you to call between 9 am and 6 pm EST as many times as you need to. If you have a problem and require an update, Updates based on the product in use have a per update charge. Other charges may apply such as data recovery and backup services.
Premium support is 24/7 and free upgrades. We will even customize reports for you and no additional charges. Your suggestions for program enhancements get priority over all other customers. REMEMBER THIS….for what you pay for rent and support, you could not hire anyone to work for you 24/7.
And, do we help you with your computer and network problems? Premium support uses can call us for any issue with SmartTouch or general computer support.
